Frequently Asked Questions
Can I use the new check scanning service at Capital Bank that I've heard so much about in the media lately?
- Yes! Capital Bank has offered its Lonely Teller service for over two years. It is very convenient and easy to use. You can download deposit activity into the popular Quickbooks program. You receive next day availability for deposits processed through Capital Bank's Lonely Teller scanner. Please click to read more about this service or Contact Us today to get started. We have staff dedicated to this service to help you get started quickly and reliably.
What makes Capital Bank's commercial loan services different from other banks' similar products?
- The basic loan product is the same, however the real difference is in how Capital Bank's professional team of lenders listens to your needs and then tailors the structure of the loan or line of credit to fit your particular business's needs. We will provide a partner's perspective to enable your business to succeed. A partner listens to you, and provides additional expertise to your specialty; what Capital Bank provides is not a commodity, it is a level of service unusual in today's world.
If I have a question or problem with my checking account, my debit card, or another banking service I have with Capital Bank, how do I contact the right person for help?
- You can Contact Us us at our main number of 301-468-8848. Our courteous and helpful reception staff (yes, REAL people answer our phones!) to direct your call. You can also email your question to operations@capitalbankmd.com. Please be careful though about sending your confidential personal and account information over the Internet in an email. Email is insecure until it reaches the Bank.
Does Capital Bank offer a full range of online banking services?
- Yes, Capital Bank offers its online services to both individuals and businesses through Capital Express. Capital Express access is secure with a very high level of security and unique log on routines to assure that only authorized persons can access account information online. Individuals can sign up to access account information and pay bills, all free of charge. A business owner can also obtain Capital Express and authorize others within the business to perform only certain authorized tasks. A business can submit automatic employee payroll files or other payments using the Automated Clearing House (ACH) routines and can send wire transfers in addition to other capabilities. You can download your account monthly statements to Quickbooks as well. You can try our personal demo or business demo to give these services a test drive.
Do you have ATM's? Do the Bank's ATM's accept deposits?
- The Bank has two ATMs at its church street branch and at its Eye Street Branch (see Locations for each branch's operating hours).
- The ATMs are cash dispensers and do not accept deposits. You can however transfer funds between your accounts at an ATM and do balance inquiries.
- The Bank offers its Check Card holders an ATM fee reimbursement for cash withdrawals made at other banks' ATM's. Please Contact Us to learn more about this program.
Does the Bank offer night drop depository services?
- The Bank has night drop depository services at two of its locations. The Jefferson Street Branch and the Eye Street Branch (see Locations for each branch's address and driving directions).
What are your hours of operation?
- Please click Locations to view the open hours for each of our branches.
- The Bank's Capital Express Service offers you 24/7 access to your account information over a secure Internet connection, and the Bank's Lonely Teller service offers qualified business account customers the ability to scan and deposit check receipts 24/7. You may receive next day credit for Lonely Teller deposits as long as those scanned deposits are made prior to 5pm. EST, Monday through Friday.
Where can I find out about career opportunities?
- Please click our Careers page to view current employment opportunities at Capital Bank.
Who do I call if I lose my check card?
- Please contact our cardholder services center at 800-264-5578 to report a lost or stolen check card. If you need a new card reissued to you, please contact our Operations Department at our main number, 301-468-8848.
